You're wrong Emirates, my name IS valid

By | 2010/01/14

So I’ve been trying to book a flight with Emirates, since I want to try out their airbus monsters. Their online system explicitly states, “Make sure that names you entered match those on your passport”.

Fail #1 – When I enter my surname, “de Guise”, it immediately capitalises the first part of my surname. Big no-no. I don’t like that at all.

Fail #2 – I figured since the passport is all in capitals anyway on my name (thanks, Australian government…), that the auto-capitalisation of my name, while insulting, wasn’t the end of the world, so I went ahead to make the booking. After filling everything in, I was told I’m invalid:

Wrong Name

No Emirates, you’re wrong. My name is valid, even with a space in it. So I’m left in the annoying situation of either lying about my name to book a ticket, or not being able to book the ticket. If I lie about my name, I may end up with either a complimentary strip search at the airport, or not being allowed on the flight. (After all, if they’re so militant about names, I doubt they’ll let me on with such a disparity.)

I’ve said it before, and I’ll say it again: I loathe, I absolutely loathe, stupid and lazy programmers.