I do a heap of support work, and very occasionally I’ll ask someone to email me a screen capture. I say very occasionally because I prefer to look at logs. Screen captures are, quite simply, a last resort when you’re unsure as to what the hell is going on.
I continually fail to see the need to:
- Take screen capture
- Paste screen capture into Microsoft Word
- Email Microsoft Word document
What’s wrong with saving the screen capture as a plain standalone graphics file, then emailing it, or even just pasting the picture directly into the email client?