Business/IT alignment seems like such a tricky concept, yet ultimately it’s about successful communication and planning.
It actually boils down to 3 F’s:
- The systems provided must meet the functional requirements of the business.
- They must allow the end users to do what they need to do.
- They must allow team leaders and management to trust the service.
- The interfaces should be obvious, not obfuscated.
- The interfaces should be comfortable to work with.
- Each system must have contingency for, and protection from failures.
- The systems, as a whole, must have contingency for, protection from failures.
If these three things are achieved, then we get another 3 x F’s – the 3 areas of fulfilment:
- Fulfilment of IT personnel;
- Fulfilment of end user satisfaction with technology in the business;
- Fulfilment of business requirements of IT.
These things are all obvious – they’re all straight forward, and they’re all something that can be readily worked towards. The challenge, again, is getting the business and the IT department communicating towards those simple goals.
Remember: form, function and failure.